Ecosystem for Customer Experience Management

Antonio Cuadra, Mar Cutanda, Andreas Aurelius, Kjell Brunströmm, Jorge López de Vergara, Martín Varela, Jukka-Pekka Laulajainen, Anderson Morais, Ana Cavalli, Abdelhamid Mellouk, Brice Augustin, Ismael Pérez Mateos

July 2014

Project

Type

Book section

Publication

In A. Mellouk and A. Cuadra (eds.) “Quality of Experience Engineering for Customer Added Value Services: From Evaluation to Monitoring”, Iste / Wiley & Sons, 2014. ISBN 978-1-84821-672-3